Customer Service

Payments Accepted:
We accept all major credit cards and echecks through Paypal.com. We securely accept visa and mastercard online. A Money Order mailed with printed order form is also accepted. All mail in orders should be mailed to us within 2 weeks or we will have to cancel your order. For mail in orders, you order date will be the date we receive your money order not the date you placed your order online. Personal checks are no longer accepted due to so many NSF received. When mailing in orders add applicable shipping charges, insurance if needed and Georgia residents add 7% sales tax. We can only accept paypal as a form of payment for all orders that are outside of the United States. International Buyers-please e-mail for shipping charges!

NOTE: You DO NOT have to have a paypal account to do business with us! Once you make your selection, you will see this:

Shipping Info:
Orders are currently taking about a month before they are shipped out. Please allow an additional 3-4 days (for US orders only) in shipping time for them to arrive to you. All times are approximate and could give or take a day or two to arrive to you. Holidays and Weekends can delay orders being shipped. You will receive an email from us when your package is ready to be mailed that way you will know when to expect your order. Keep in mind that all of our bows are custom made to order. Your hairbow isn't made until your order comes in to us. We hand make all of our bows. This takes a little more time, but well worth the wait. Also, be sure your paypal e-mail address is correct. We only ship to confirmed addresses. Unless this is a gift. If this is a gift, we will send another e-mail to you to verify the address of the recipient. You MUST respond back to that e-mail in order for us to process the sale.

Cancellations:
Once your order has been placed, we do not allow for refunds, exchanges or cancellations. At the time that you place your order we may have ordered supplies to make your order. Or our bow tech's may have started the process. If a shipping date is in question, you can email us BEFORE you place your order and we can give you an approximate delivery date and that way you can calculate your time frame. Holiday bows will always need to be ordered well in advance before the holiday. As a general rule, you would have to order holiday bows at least 4 1/2 to 5 weeks before the holiday.

Rush Order Fees
It has become increasingly hard to accommodate rush orders due to the extremely high volumes of orders we receive. We will only accept rush orders on rare occasions. Please send us an e-mail if you need this in a hurry! That way, we can let you know if the mission can be accomplished! The rush order fee is $15.00 for orders under $50.00 and for orders over $50 the rush order fee is 35% of order. Rush orders will ship USPS Express shipping. That is a separate charge and will be calculated at at the completion of your order. ( Express shipping generally starts at $22 and goes up depending on your order.)
Rush orders HAVE to be called in. (912) 631-3456.

Normal Shipping Charges:

$0- $ 49.99= $5.95

$50.00-$99.99=$6.95

$100.00- $249.99=$8.95

Shipping is for Priority Mail. USPS

All Shipping is calculated to the United States. International Buyers-contact us via e-mail for shipping charges! We can send an invoice to you via paypal once an agreement is reached!

NOTE: If you live in or near Savannah, Ga. and want to pick yours up-DO NOT use the shipping cart. Just send us an e-mail and we will forward an invoice to you without the shipping cost added in!

Shipping Insurance:
We are Not Responsible for packages once they have been shipped. The insurance will cover any damage or loss during shipping. Insurance is not included in the shipping charges. If you would like to insure you package against any damage or loss during shipping please add this to your order during the checkout process. Contact us for the correct shipping insurance to add. We are not responsible for damage caused by the postal service. We will take every precaution in wrapping and packaging your items for safe delivery.

Return Policy
We take pride in making high quality bowtique bows. We personally inspect every bow before shipping it to you. And therefore, we do not allow for refunds, exchanges or cancellations after you've placed your order. However, if we make a mistake in making your item email us for an exchange for the correct item. This is generally unlikely though as we do send you e-mails along the process to receive your approval or disapproval. We will not accept exchanges on incorrectly made items that have been worn or not in the same condition it was mailed to you. We will only accept incorrectly made item claims within 7 days upon you receiving your shipment. You will be asked to send the incorrectly made product back to us before we can exchange it. We will not refund shipping cost. So please make sure your items are to your satisfaction before making your final purchase!

Can you ship to an APO Address:
Yes, we can!

Do you have a printed catalog?:
No, we do not. Please use the on-line catalog!

Do you accept call in orders?
No, we do not. Please use the on-line shopping cart or visit us at our ebay store! We do check e-mails often-so if you have a special request or need for us to contact you, PLEASE send an e-mail and leave your contact information!

Yes, we still have our chocolate molds and hard candy molds. We are closing out that line soon. So be sure to check back often! As stock is depleted it will not be refilled. Great deals are being offered here for chocolate molds and hard candy molds! We do also have a few silicon flex molds in stock but are selling fast.

Just Bows!!

Thank you for visiting GreenHouse Butterflies!

We sincerely do appreciate your business!